Tuesday, March 30, 2010

Tick off Tuesday.

Thanks to Carrie for starting Tick off Tuesday. It gives me a reason to complain and rant.

What ticks me off?

Kelly's Kids.

I am now boycotting the company.

Here is the REAL e-mail sent to their customer service department...

I e-mailed a few weeks ago concerning my order (order #XXXXX-XX). I was told that these items would ship on or before 3/21 and I still have not received these items. Both items were to be worn for Easter Sunday which is this Sunday. I am extremely disappointed in the lack of customer service, communication and in-stock items. This is the second Spring catalog I have ordered from and both times I have ordered, I have not received my items in a timely manner. Before ordering the items from the Spring 2010 catalog, I asked my rep to check and make sure the items were in-stock. When I placed my order, both of my items were in stock. I would have never ordered the items had I known they were out of stock.

I cannot continue to order from Kelly's Kids when I do not receive my items in a timely manner. In my account on the Kelly's Kids website, it states that my order date was 2/14/10. Today is 3/29/10. I need those items before Sunday April 4, 2010. My order was placed 6 weeks ago and I don't think it is too much to ask that my items arrive within that period of time.

I would like to know why these items still have not arrived and why I was not told that these items were out of stock when I ordered them. I also would like to know a date on which the items will arrive.

Due to these circumstances this will be the last order I will be making with your company.

Sincerely,
My name
My e-mail

Attached are the 3 previous e-mail sent and received involving Kelly's Kids.


---------- Forwarded message ----------
From: Someone that works for this crap company
Date: Thu, Mar 11, 2010 at 4:12 PM
Subject: RE: Kelly's Kids Order #XXXX_XX
To: ME



Hi,
Your order will ship on or before 3/21.

Thank you for shopping with Kelly's Kids.



Someone who words for Kelly's Kids
Kelly's Kids
Customer Service
Phone Number

---------- Forwarded message ----------
From: ME
Date: Wed, Mar 3, 2010 at 9:57 PM
Subject: Fwd: Kelly's Kids Order # XXXXX-XX
To: customerservice@kellyskids.com



To whom it may concern,
I do not have any recent orders or tracking information in my Kelly's Kids account.
I was wondering if my dress and sash had been shipped yet.
Thank you in advance for your help,
My name
My e-mail
Customer#: XXXXXXX
Order number: XXXXX-XX

--------------------------------

No word yet on the status of my order.

They haven't e-mailed me back yet.

If no e-mail comes tomorrow, I'm calling.

Calling... and that, my friends, is NOT a good thing.

They are about to meet "Psycho Hailey who wants her freaking dress and sash that she ordered!"

Wipes brow... shew... I'm done.

4 comments:

The Nicholsons said...

I'm done too... I did receive another item today but one is still on back order. RIDICULOUS! You have every right to be livid!

Krystyn said...

I wouldn't not only order from them, I would cancel that order, too!

And, hell yes, I would call them. And, be fuming!

Kandid Kelli said...

I ordered a Hat/sash from them a while back and it took over 8wks (for an IN STOCK) HAT!!!! I called and they told me it shipped and what not and I never received it and when I didnt receive it, I called again and they said the never said it shipped. I was so pissed. It was supposed to be worn to a family wedding.

Never again.

xo
-K
http://thekellisue.blogspot.com/

Dana said...

What did they say when you called back today?